Straight answers before you hand over a key.

Yes, supplies and equipment are included in every clean. The standard kit handles kitchens, bathrooms, and floors. If you prefer a product we should use instead, leave it out and say so on the quote.

We clean with standard all-purpose products by default. If anyone in the house has allergies, pets, or fragrance sensitivities, note it when you book and we will bring fragrance-free or pet-safe alternatives instead — no extra fee.

No, as long as we have access instructions — lockbox, code, concierge, or a spare key. Plenty of neighbours book while they are at work.

Put the plan on the quote: buzzer, elevator booking, parking, and who has the spare key. Downtown towers and new Barrhaven builds are both normal. We do not share access details beyond the crew on that visit.

Pets can stay. Tell us who will be there so nobody is surprised. There is a pet-hair add-on when shedding needs extra time; it is not a refusal.

Standard covers kitchen surfaces, bathrooms, floors, and reachable dusting. Deep adds details like baseboards and switch plates that routine visits skip. Move-in / move-out is scoped for empty homes — inside cabinets, drawers, closets, and appliance interiors.

Yes. Compact downtown units, townhouses, and detached homes all book the same packages. Pricing follows rooms and bathrooms (or hours on move-out and custom jobs), not a stereotype of the building.

Oui. The public site books in English. Leave a language note and we will match a bilingual crew member when we can, and continue support in French by phone or email.

Standard and Deep price by room and bathroom count, while Move-In/Move-Out bills by the hour per cleaner. Add-ons and how often you book can change the total, but you’ll see your price before you send a request. See starting prices and the room-by-room table on Packages.

Yes. Fizz Fresh is bonded and insured on every visit. Cleaners are background-checked employees, not a revolving contractor marketplace.

If something's not right, let us know within 24 hours and we'll send someone back to fix it at no charge. That's our re-clean guarantee and part of having a real person confirm every booking.

Yes, weekly or biweekly, with a recurring discount built in and your preferences saved between visits. Monthly one-offs are available when a weekly rhythm is too much.

Tell us as soon as the week changes. We ask for 24 hours’ notice when we can so the crew is not already on the way. Same-week moves are often possible; the quote and confirmation emails explain how to reach us.

Move-In/Move-Out cleans are billed hourly per cleaner and scoped for empty homes: inside cabinets, closets, and appliances that are usually off-limits when a place is lived-in.